This is a non-professional english translation of an excerpt of our terms and conditions. The most recent version and the original wording can be found here: AGB
You have the right to revoke from the contract without the need to provide any reason. The revocation period is fourteen days from the date you or a third person, named by you, other than the carrier have respectively has received the final item of the order.
To exercise your right of revocation, you have to inform us:
Zur Brinke 7
33758 Schloß Holte-Stukenbrock
Fax: +49 5207 8998615
of the decision to revoke from this contract by means of an explicit declaration (e.g., by a letter sent by post mail, fax or email). You can use the accompanying cancellation form (download from here), however this is not required. The revocation is considered valid if the revocation notification or the goods themselves are sent within the revocation period.
In the event that you revoke from the contract, we have to refund all payments which we have received from you including the delivery costs (except for additional costs arising from your choice of a different type delivery than the affordable standard delivery which we offer), immediately, not later than within fourteen days from day on which your notification of cancellation of this contract has been received by us. We use the same means of payment that you used for the original transaction, unless something expressly different has been agreed upon with you; you will never be charged a fee for this refund. We can refuse the refund until we have received the returned goods or until you have furnished proof that you have sent the goods back to us, depending on whichever takes place first. You must return or transfer the goods to us immediately, within fourteen days of the day on which you have notified us of the cancellation of this contract. The period has been observed if you send the goods prior to the lapse of the fourteen day period. You have to bear the costs of returning the goods. You are only responsible for covering any loss in value of the goods if this loss in value is based on unnecessary handling of the goods in order to inspect the characteristics, properties and function of the goods.